Training

Why you should choose PROMISE

TRAINING

Topics:
I. Personal Hygiene & Grooming
II. Manner & etiquettes
III. Welcoming guests
IV. Conversation
V. Basic of guest service
VI. Handling guest complain
VII. Service recovery
VIII. Farewell
IX. Post departure activities
X. Basic Spoken English
XI. Telephone conversations
XII. Time management
XIII. Guest’s review & staffs responsibility
XIV. See something, say something

Duration: Minimum 10 Hours.

The training is suitable for the staffs of
→ Reception,
→ Telephone,
→ Bell desk,
→ Housekeeping,
→ F&B service,
→ Transport,
→ Sales,
→ Security &
→ Engineering etc.

Methods of the training
→ Lecture
→ Power point presentations
→ Video
→ Group discussion
→ Property visit
→ Tests

The future is bright.

Come, See and join under one umbrella, PROMISE, a brand name,
unique identity. You will be honored as such, never you thought, will be beneficial never you believed!!